Last updated: 29 October 2026

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE.

1.0 ABOUT THESE TERMS

1.1 These terms and conditions of use (the “Terms”) apply to your use of the website hosted at https://charliexray.com (the “Site”). The Site is operated by Copper Industries Ltd (“we”, “us” or “our”), a company incorporated in England and Wales.
1.2 By accessing or using the Site you confirm that you accept, and agree to comply with, these Terms. If you do not agree with them, you must not use the Site.
1.3 We recommend that you print a copy of these Terms for future reference.

2.0 INFORMATION ABOUT US
2.1 Company name: Copper Industries Ltd.
2.2 Registered office: C/O Mjb Avanti, Office 12 Epsilon House, West Road, Ipswich, Suffolk, England, IP3 9FJ.
2.3 Company registration number: 5944458.
2.4 VAT number: GB 936 8103 15.
2.5 Contact email: [email protected].

3.0 CHANGES TO THESE TERMS

We may revise these Terms at any time by updating this page. Changes will take effect from the “Last updated” date set out above. Your continued use of the Site after any such changes constitutes your acceptance of the revised Terms.

4.0 AVAILABILITY OF THE SITE

4.1 We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. Access is permitted on a temporary basis.
4.2 We may suspend, withdraw, discontinue or change any part of the Site without notice. We will not be liable to you if, for any reason, the Site is unavailable at any time or for any period.

5.0 USE OF THE SITE
5.1 You may use the Site only for lawful purposes. You must not use the Site: (a) in any way that breaches any applicable local, national or international law or regulation; (b) to transmit, or procure the sending of, unsolicited or unauthorised advertising or promotional material (spam); (c) to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs.
5.2 You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored, or any server, computer or database connected to the Site.

6.0 INTELLECTUAL PROPERTY RIGHTS
6.1 We are the owner or the licensee of all intellectual property rights in the Site and in the material published on it (including text, graphics, logos, icons, images and software). Those works are protected by copyright and other laws around the world. All such rights are reserved.
6.2 You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use and may draw the attention of others to content posted on the Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.
6.3 The Rebrand Rollout Toolkit, its templates and methods, and the BrandOps Framework® are owned by Copper Industries Ltd. BrandOps Framework® is a registered trade mark of Copper Industries Ltd. Buying a product gives you a licence to use it as set out in clause 12A, not ownership of it.

7.0 RELIANCE ON INFORMATION
The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

8.0 LIMITATION OF OUR LIABILITY
8.1 Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
8.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Site or any content on it, whether express or implied.
8.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (a) use of, or inability to use, the Site; or (b) use of or reliance on any content displayed on the Site.
8.4 If you are a business user, please note that in particular we will not be liable for: (a) loss of profits, sales, business, or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill or reputation; or (e) any indirect or consequential loss or damage.
8.5 If you are a consumer user, please note that we only provide the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.6 Liability for digital products you buy is covered by clause 12A.

9.0 VIRUSES
9.1 We do not guarantee that the Site will be secure or free from bugs or viruses.
9.2 You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.

10. LINKS TO OTHER WEBSITES
Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

11.0 LINKING TO THE SITE
11.1 You may link to the Site’s home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
11.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
11.3 We reserve the right to withdraw linking permission without notice.

12.0 SERVICES, PRODUCTS AND FEES
12.1 Consultancy services, such as audits, sprints and rollout support, are provided under a separate proposal or engagement terms agreed with you before work starts. Those terms take priority over these Terms for that work.
12.2 Digital products sold on this site, such as the Rebrand Rollout Toolkit, are sold on the terms in clause 12A.
12.3 For payments processed by Stripe, Stripe’s terms also apply to your payment. How we handle your personal information is explained in our Privacy Policy.

12A DIGITAL PRODUCTS
12A.1 Price and payment. Prices are shown in pounds sterling excluding VAT. VAT is added at checkout where it applies. Payment is taken in full when you order.
12A.2 Delivery. After payment we email a download link to the address you give at checkout, normally within a few minutes. If it hasn’t arrived within one working day, contact us and we’ll send it again.
12A.3 Licence. Each purchase gives one organisation a non-exclusive licence to use, copy and adapt the product for its own internal purposes, as set out in the licence document included with it. You may not resell, share publicly or redistribute the product or its templates, or use it to deliver work for multiple external clients without a commercial licence from us.
12A.4 Cancellation. If you buy as a consumer, you normally have 14 days to cancel. Because digital content is delivered straight away, at checkout we ask you to agree that delivery starts immediately and that you lose the right to cancel once the download is provided. Business buyers have no statutory right to cancel.
12A.5 Faulty files. If a file is damaged or doesn’t open, tell us and we’ll replace it. If we can’t, we’ll refund you. This doesn’t affect your statutory rights as a consumer. If the toolkit isn’t right for you, email us within 14 days of purchase and we’ll consider a goodwill refund.
12A.6 Credit against a Rebrand Rollout. If you book a Rebrand Rollout within 60 days of buying the Rebrand Rollout Toolkit, we’ll credit the toolkit price, excluding VAT, against the Rollout fee. One credit per organisation; it can’t be exchanged for cash or transferred.
12A.7 No guarantee of outcome. The products provide a structured method and templates. They are not legal advice, an audit or a guarantee that your rebrand will succeed. You remain responsible for your own decisions, approvals, content and compliance.
12A.8 Liability. For business buyers, our total liability for any digital product is limited to the price you paid for it. Nothing in these Terms limits liability that can’t legally be limited.

13.0 TERMINATION
We may terminate or suspend your right to use the Site immediately if we believe you have breached these Terms.

14.0 MISCELLANEOUS
14.1 If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms shall remain valid and enforceable.
14.2 No failure or delay by us to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy.
14.3 These Terms constitute the entire agreement between us regarding your use of the Site and supersede all prior agreements, arrangements, undertakings or proposals, written or oral, between us.

15.0 GOVERNING LAW AND JURISDICTION
15.1 These Terms, their subject matter and formation are governed by the laws of England and Wales.
15.2 If you are a consumer, you and we both agree that the courts of England and Wales will have non‑exclusive jurisdiction. If you are a business, you and we both agree to the exclusive jurisdiction of the courts of England and Wales.

16.0 CONTACT US
If you have any questions about these Terms or the Site, please contact us at [email protected] or write to us at the registered office address set out above.